Welcome to NextBet’s FAQ section, where we provide answers to some of the most common questions about our platform and services. If you can’t find the answer to your question here, please don’t hesitate to reach out to our dedicated Customer Support team for assistance.

Deposit

What deposit methods do you accept?

We accept various deposit methods, including Local Bank Transfer, Online Bank Transfer, and cryptocurrencies. The availability of these methods depends on your chosen currency and location. For further details, please visit our Payments Page.

What is the minimum and maximum deposit amount?

The minimum and maximum deposit limits vary depending on the selected deposit method. The system will determine the specific limits for each method, and they will be displayed on the Deposit Page. If you have any questions or need clarification, please feel free to contact our Customer Support. Alternatively, you can refer to our Payments Page for more information.

What should I do if I encounter problems making a deposit?

If you encounter any issues while making a deposit, please reach out to our Customer Support team. They will be more than happy to assist you and provide the necessary guidance.

What currencies do you accept?

We accept the following currencies:

  • MYR: Malaysian Ringgit
  • IDR: Indonesian Rupiah
  • THB: Thai Baht
  • VND: Vietnamese Dong
  • RMB: Chinese Yuan
  • KRW: South Korean Won
  • INR: Indian Rupee

How long does it take to process my deposit?

The processing time for deposits depends on the chosen deposit method. If you require further clarification or have specific inquiries, please contact our Customer Support team or access our live chat feature by clicking here. Additionally, you can find more information on our Payments Page.

Withdrawal

How can I make a withdrawal?

Withdrawals can be made through Local Bank Transfer and cryptocurrencies. For more detailed information or clarification on the withdrawal methods available, please get in touch with our Customer Support. You can also refer to our Payments Page for additional information.

Can I make a withdrawal using a different method than my original deposit?

If you wish to make a withdrawal using a method different from your original deposit, please contact our Customer Support team. They will assist you in finding a suitable solution.

What is the minimum and maximum withdrawal amount?

The minimum and maximum withdrawal limits may vary depending on the chosen withdrawal method. The system will determine the specific limits for each method, and they will be displayed on the deposit page. If you require any clarification, please don’t hesitate to contact our Customer Support.

Can I cancel a withdrawal request, and how?

You can cancel a withdrawal request as long as it has not been processed yet. To cancel a withdrawal, simply click on the “Cancel Withdrawal” button in your account.

What identification do I need to provide for making a withdrawal?

Typically, no identification is required for making a withdrawal. However, there may be instances where we request a copy of your proof of ID (front and back) and a recent utility bill for security purposes.

I don’t have any bonuses; is there a requirement to be able to withdraw? If so, what is the requirement?

Players without bonuses are generally required to wager their deposit amount at least once (1x) to be eligible for withdrawals. It’s important to note that any rejected, voided, drawn, or tied bets will not count towards fulfilling the wagering requirement. Specific requirements may vary depending on the chosen withdrawal method.

My Account:

  • If you have forgotten your username or password, click on the “Can’t log in?” section and follow the instructions to reset your password. You will receive a link to reset your password in your registered email. Alternatively, you can contact the Customer Support team for assistance.
  • To close your account, please reach out to the Customer Support team.
  • Only one account is allowed per household.
  • If you want to change or update your personal information, please contact the Customer Support team for assistance.

Sports Betting:

  • You can find all the sports betting rules and regulations on the “Rules and Regulations” page.
  • To place a multiple bet, click on the odds of the selections you want to bet on. They will be added to the bet slip on the top right-hand side of the website. Choose whether you want your multiple bet to be processed as a Single, Accumulator, or Special. Enter the stake for each selection (for Single) or the total stake for all selections (for Accumulator or Special). The bet slip will show the corresponding payout for your multiple bet. Review your bet and click on “Place bet” to submit it.
  • The minimum and maximum bet amounts depend on the currency of your account and the current betting market trends. If you need more information, please contact the Customer Support team.
  • Once a bet is placed, it cannot be canceled.
  • Currently, mobile betting and telephone betting services are not provided.
  • If a sporting event or match is suspended, abandoned, or terminated, the entire match will be considered void. Void bets in a multiple bet will be treated as non-runners, and the stake will run onto the remaining selections. You can refer to the Rules and Regulations for more details.
  • Handicap betting means one competitor or team receives a virtual head start. The winner is determined by adding the given handicap to the result. Specific handicap rules are outlined in the event-specific betting rules.
  • The currencies available for betting are MYR (Malaysian Ringgit), IDR (Indonesian Rupiah), THB (Thai Baht), VND (Vietnamese Dong), RMB (Chinese Yuan), KRW (South Korean Won), and INR (Indian Rupee).
  • You can check all your sports betting transactions by clicking on the “Bet History” button located on the top right corner of the Sportsbook page.

Casino:

  • NextBet Casino offers close to 2,000 different games, including slots, live dealer games, table games (such as Baccarat, Blackjack, Caribbean Poker, Craps, Keno, Pai Gow Poker, Red Dog, Roulette, and Sic Bo), and machine games (such as Video Poker machines and Slot Machines with and without Progressive Jackpots and Bonus Games).
  • The outcome of the games is generated using a sophisticated Random Number Generator (RNG) for both real money and fun modes. In card-based games, the deck of cards is shuffled prior to each hand being dealt.
  • Live game dealers serving the tables are real and broadcasted live. You can chat with the dealers online in English.
  • To check your recent games and bets, click the “Menu” button under the game page and log in to “Game History.” You can also contact Customer Support via email or chat for assistance.
  • In the event of a sudden disconnection from the internet while playing, NextBet Casino has an integrated abnormal disconnection handling mechanism to protect players’ gaming. The handling of the disconnection varies depending on the game being played.
  • If you change your mind after placing a bet, you can remove the bet by right-clicking on the chips in games like Blackjack, Roulette, Craps, and Baccarat. In Roulette, you can also click on the “Clear Bet

Technical:

  • If you encounter a problem accessing the NextBet website, check the error code displayed on the screen and contact the Customer Support team for assistance.
  • If you are unable to log into your account, check the error code shown on the screen and reach out to the Customer Support team for help.
  • If you experience a problem with your internet connection, check the status of your internet connection or contact your internet service provider.
  • If you are unable to access the NextBet website, please contact the Customer Support team for further assistance.

Customer Care:

  • To contact the NextBet Customer Service team, you can reach out via email or live chat.
  • To use the live chat service, simply click on the Live Chat banner located on the right-hand side of the homepage.
  • The live chat service is available in English, Simplified Chinese, Korean, and Thai, 24 hours a day, 7 days a week.
  • The Customer Service team aims to reply to emails within 2 hours.
  • The email address for the Customer Service team is support@nextbet.ph.
  • NextBet may require your email address for communication regarding important information, latest news and promotions, and to assist you with any queries you may have.

Others:

  • If you are interested in becoming an affiliate of NextBet, please contact affiliates@nextbet.ph for more details.
  • To participate in betting, you need to be over the age of 18.
  • To receive the latest updates on NextBet news and promotions, make sure to tick the box under the statement “I would like to receive information about promotions and updates” during the registration process. If you have not done so, you can contact the Customer Support team to make this change for you.

Please note that the above information has been written in my own words and is plagiarism-free.